Return and Refund Policy
Last Updated: 12/01/2024
Thank you for shopping with Medical Oxygen Distributors (Pty) Ltd. We want to ensure your satisfaction with our products. Please review our Return and Refund Policy for details on how we handle returns, refunds, and exchanges.
Damages and Issues:
1. Reporting Damages:
- If your order arrives damaged or with any issues, please contact us within 24 hours of receiving it. Provide photos and detailed information about the damages or issues, and we will work to resolve the matter promptly.
Exceptions:
2. Non-Returnable Items:
- Certain items are non-returnable, including wearable such as masks for hygiene or safety reasons.
3. Items with Return Limitations:
- Some items may have specific return limitations or conditions. Please refer to the product description for any special return instructions.
Exchanges and Refunds:
4. Exchanges:
- If you receive a defective or damaged item, we will replace it with a new one. To initiate an exchange, please contact us at info@oxygendistributors.co.za or +27 81 784 8922.
5. Refunds:
- Refunds will be issued for eligible returns within 2(two) days of receiving the returned item. The refund will be processed to the original payment method used during the purchase.
6. Return Shipping:
- If the return is due to our error or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping expenses.
Contact Information:
7. Contact Us:
- If you have any questions or concerns about our Return and Refund Policy, please contact us at info@oxygendistributors.co.za or +27 81 784 8922.
Changes to Return and Refund Policy:
- Medical Oxygen Distributors (Pty) Ltd reserves the right to update and revise this policy anytime. Please review our policies periodically for changes.
By placing an order with Medical Oxygen Distributors (Pty) Ltd, you agree to the terms outlined in this Return and Refund Policy.
