Shipping and Payment Policy
Last Updated: 12/01/2024
Thank you for shopping with Medical Oxygen Distributors! We want to ensure your online shopping experience is as smooth as possible. Please take a moment to review our shipping and payment policy.
Shipping Policy:
1. Processing Time:
- All orders are processed within 2(two) business days (excluding weekends and holidays) after receiving your payment. You will receive a confirmation email once your order has been processed.
2. Shipping Rates:
- Shipping charges for your order will be calculated and displayed at checkout.
3. Shipping Options:
- We offer several shipping options to meet your needs. The delivery times and costs vary based on the shipping method selected.
4. Domestic Shipping (within South Africa):
- We offer standard and expedited shipping options.
- Standard shipping usually takes 3-5 business days.
- Expedited shipping usually takes 1-3 business days.
5. International Shipping:
- We ship to select international destinations. Shipping times and costs vary based on the destination and shipping method chosen.
- Please note that international orders may be subject to customs duties and taxes imposed by the destination country. The recipient is responsible for these additional charges.
6. Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package's journey.
7. Returns, Exchanges, Damages, and Lost Packages:
- Returns and Exchanges: Please refer to our Return Policy for detailed information on returns and exchanges.
- Damaged Items: If your order arrives damaged, please contact us within 2(two) days of receipt, providing photos and details of the damage. We will work to resolve the issue promptly.
- Lost Packages: We are not responsible for lost packages. However, we will assist you in contacting the carrier to locate your package. Please ensure your shipping address is accurate.
- Medical Oxygen Distributors (Pty) Ltd is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.
8. Address Changes:
- Please review your shipping address carefully before completing your purchase. If you need to make changes, contact us immediately. We are not responsible for packages delivered to an incorrect address provided by the customer.
9. Returns and Refunds:
- For information on returns and refunds, please refer to our Return Policy.
Payment Policy:
1. Payment Options:
- We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- ApplePay
- Mobicred
- Samsung Pay
- instantEFT by payfast
- SnapScan
- RCS
- Zapper
- scan to pay
2. Payment Requirements and Instructions:
- Full payment is required before order processing and shipment.
- All prices are in ZAR(South Africa Rand). Any additional fees, such as customs duties or taxes for international orders, are the responsibility of the customer.
3. Contact Information:
- If you have any questions about our shipping policy, please contact us at info@oxygendistributors.co.za or call 081 784 8922 between 9 am and 5 pm on business days.
4. Changes to Shipping and Payment Policy:
- Medical Oxygen Distributors (Pty) Ltd reserves the right to update and revise this shipping policy anytime. Please review our policies periodically for changes.
By placing an order with Medical Oxygen Distributors (Pty) Ltd, you agree to the terms outlined in this shipping and payment policy.
